Frequently Asked Questions
Q: How long does it take to build a website?
A: Timelines vary based on complexity, but a basic website typically takes 2–4 weeks, while more advanced sites may take longer.
Q: Can you help with branding and logo design?
A: Yes! We offer branding services, including logo design, colour schemes, and typography to match your company’s identity.
Q: Will my website be mobile-friendly?
A: : Absolutely! We ensure all websites are responsive, meaning they look and function perfectly on desktops, tablets, and smartphones.
Q: How does SEO help my website?
A: SEO (Search Engine Optimization) improves your website’s ranking on search engines, making it easier for customers to find you onlinet
Q: Do you offer ongoing support?
Yes! We provide maintenance, updates, and technical support to keep your website running smoothly.
Email Services
Q: Why should I have a personalised email?
A: Every email you send reinforces your business name (e.g., yourname@yourbusiness.com), helping customers recognise and trust your brand.
Q: Can I add extra email addresses?
A: Additional email addresses cost £4.99 each and will be set up within two working business days after payment
Q: How do I access my email?
A: We connect your email to Microsoft Outlook and provide full support through the installation process to ensure everything is set up properly
Q: What if I lose my password?
A: We cannot be held responsible for lost passwords. We highly recommend keeping it written down in a secure place. If you need a reset, please allow up to 48 hours for completion..
Hosting Services
Q: How much does it cost to host my website?
A: Hosting costs £7 per month, which would add upto £84 per year. We also offer an annual hosting plan for £50. Failure to make payments may result in temporary suspension of website visibility until the balance is settled.
Q: Who owns the domain?
A: You own 100% of your domain.
Q: Can I use a domain I already purchased?
A: Yes, absolutely! You can use any existing domain.
Q: What if I’ve never bought a domain before?
A: We’ll guide you through the process by checking domain availability and presenting you with options that closely match your preferences. You’ll have full control over selecting the name that best represents your business. If your first choice isn’t available, we can explore creative alternatives or slight variations to ensure you get a domain that suits your brand.
Logo Design
Q: Can I purchase just a logo?
A: Yes, you can!
Q: How long does it take to design a logo?
A: The design process takes approximately 2–4 weeks
Q: Can I use my own Logo on my website?
A: Absolutely! You can use your own logo on your website, ensuring that your branding stays consistent. We’ll design the website so that the colour scheme complements your logo perfectly. As you can see with this demo site, the buttons are red to match the logo, creating a cohesive and professional look.
Q: What if I don’t like the logo?
A: Our team carefully reviews your brief and colour scheme to ensure the design aligns with your vision. We provide four distinct design options for you to choose from for your final design, and if you’re unhappy with them, we offer a revision to refine the design to better suit your vision Please note that if the brief is changed after the initial agreement, additional costs may apply..
Q: What formats of files will I get once my logo has been created?
A: Once your logo has been created, you’ll receive it in multiple formats to ensure flexibility for different uses.
PDF – Often used for professional printing and easy sharing.
PNG – Ideal for digital use, with a transparent background for easy placement on websites and social media.
JPEG – A widely compatible format, great for general digital and print use.
Termination of Partnership
Q: Can I terminate the partnership at any time?
A: Yes, you can end the partnership whenever you choose.
Q: Does termination cost anything?
A: No, there are no fees for termination..
Q: How long does it take to process the termination?
A: Please allow up to 48 hours for completion..
Q: I’ve paid for a year of hosting – will I get a refund if I terminate the partnership?
A: No, hosting payments are non-refundable.